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What to look for when hiring guides: From a guide's point of view

Posted by danny on March 31, 2017

What to look for when hiring guides: From a guide’s point of view

 

banning_guide.jpgTour guides are the backbone of an adventure park. If you think that their only job is to get guests from one tree to the next while keeping them safe, then hopefully this article will be useful. I’ve found out that every good guide has a few things in common.

  1. All great guides I have met are confident in themselves and their course. Confidence is something that guests can see. If they have a confident guide, they will feel better about the experience, be more relaxed, and more likely to upgrade their tours, which generates more revenue.
  2. Willing to work hard and stay late is a must. Guides have to be willing to accept the fact that some times their tour may go a little longer than expected.  If a guide has a negative attitude when he finds out he is staying later than he thought, then that will affect the guests experience and their chances of returning will be lower.
  3. Most great guides I’ve met have an upbeat, outgoing personality. They will tell corny jokes, get to know the guests on a personal level, and do everything they can to ensure their experience is positive.
  4. Patience is key. There will always be guests who are nervous or scared to jump. Ziplining isn’t something most people to regularly. I’ve seen so many guides try to rush their guests because they want to get home. This can ruin a guests experience and ensure they never come back.

 Guides can be great marketing tools for adventure parks. Guests are more likely to remember the amazing guide they had rather than the sweet office lady that helped them with their paper work. It is important that our industry selects guides that are dedicated to not only safety, but also ensuring our guests have the best experience possible.

The Team

mike sr edit.jpgMike Holder 

Mike currently serves as the qualification inspector for AAPS, and serves on the inspector certification committee for ACCT. He is the authority in North America for zip line tours and high speed zip lines.

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Patrick100x100.jpgPatrick Avery

Patrick's background includes over 5 years in park systems management.

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Michael Holder Edit.jpgMichael Holder

Michael's experience includes 10 years in park systems maintenance.

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Nick.pngTim Holder

Tim's experience includes more than 4 years in adventure park construction, maintenance and inspections.

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