Guides are the strong backs of the operation.
Guides are the strong back of the operation. They prepare equipment, put out refreshments, educate and care for customers. The guide provides the personality for the operation as well.
Well sometimes maybe too much personality. Guides are the face of the operation as they greet and organize customers. The guides are the ones who can up sell and insure customers return or don't return.
We train guides in safety, operations, wilderness first aid, emergency protocols and hope they get the customer service part.
Here's to the zip line tree canopy guides! It is hot out there, storms are coming in every afternoon. Stay safe and don't forget to smile.